Privacy Policy

1. Who We Are

This privacy policy applies to Chauffeur Services Group, a professional chauffeur company based in Manchester, United Kingdom. We operate the website at chauffeurservicesgroup.co.uk and provide premium ground transportation services across Greater Manchester, Cheshire, and the North West.

For the purposes of UK data protection law, Chauffeur Services Group is the data controller responsible for your personal information.

2. Information We Collect

When you interact with our website or request our services, we may collect the following types of personal data:

• Identity data: your name
• Contact data: phone number and email address
• Journey data: pickup location, drop-off location, travel date and time
• Technical data: IP address, browser type, device information, and pages visited
• Usage data: how you navigate and interact with our website
• Communications: any messages or additional information you submit via our enquiry or booking form

We only collect data that is necessary for the purpose stated. We do not collect sensitive personal data such as health information or payment card details directly — any payment processing is handled by authorised third-party providers.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and quotation requests
• To provide, manage, and confirm chauffeur bookings
• To communicate with you regarding your journeys, including confirmations and updates
• To send service-related correspondence (not marketing, unless you have opted in)
• To improve our website, services, and customer experience
• To comply with our legal and regulatory obligations
• To prevent fraud and protect the security of our business and customers

We will not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

5. How We Store Your Data

Your personal data is stored securely using industry-standard technical and organisational measures. We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction.

• Data is accessible only to authorised personnel who need it to carry out their responsibilities
• Electronic data is protected by appropriate security controls
• We regularly review our data storage and security practices

While we take all reasonable precautions, no internet transmission or electronic storage method is 100% secure. By using our website, you acknowledge this inherent limitation.

6. Data Sharing

We do not sell, rent, or trade your personal data to any third party.

In limited circumstances, we may share your data with:

• Payment providers: where payment processing is required, data may be shared with authorised, PCI-compliant payment processors
• Service providers: trusted third-party suppliers who assist us in operating our website or delivering our services, subject to confidentiality obligations
• Legal authorities: where we are required to disclose data by law, court order, or regulatory authority

Any third parties with whom we share data are required to handle it in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including:

• The duration required to deliver the service or respond to your enquiry
• Any period required to comply with legal, accounting, or regulatory obligations
• Any period required to resolve disputes or enforce agreements

Once your data is no longer required, it is securely deleted or anonymised. If you would like to know more about our retention periods for specific types of data, please contact us.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete data
• Right to erasure: you may request that we delete your personal data in certain circumstances
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
• Right to data portability: where applicable, you may request your data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to object: you may object to processing carried out on the basis of legitimate interests

To exercise any of these rights, please contact us at info@chauffeurservicesgroup.co.uk or by calling 0161 706 2055. We will respond within one month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website may use cookies — small text files placed on your device — to improve your browsing experience and help us understand how the site is used. Cookies we may use include:

• Essential cookies: required for the website to function correctly
• Analytics cookies: used to collect anonymous data about how visitors use our site, helping us identify areas for improvement
• Performance cookies: used to improve site speed and user experience

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. For more information on cookies and how to manage them, visit allaboutcookies.org.

10. Third-Party Services

Our website may use third-party services to help us operate and improve it. These may include:

• Google Analytics: used to analyse website traffic and usage patterns. Google may process data in accordance with its own privacy policy. You can opt out via Google's opt-out tool.
• Website hosting provider: our site is hosted by a third-party hosting provider who processes data on our behalf under a data processing agreement.
• Session recording tools: we may use behaviour analytics tools to record anonymised session data for website improvement purposes.

These third parties are required to process data only as instructed and in accordance with applicable data protection law. We are not responsible for the privacy practices of external websites linked from our site.

11. Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have a concern about how we handle your data, please get in touch:

You can also use our contact page to send us a message directly.