Terms of Service

1. Definitions

In these Terms of Service, the following definitions apply:

• "Company" means Chauffeur Services Group, a professional chauffeur business based at 83 Ducie Street, Manchester, M1 2JQ.
• "Client" means any individual or organisation that makes a booking, submits an enquiry, or uses the Company's services or website.
• "Service" means any chauffeur transportation service provided by the Company, including but not limited to airport transfers, business travel, executive car hire, weddings, events, and close protection chauffeuring.
• "Booking" means a confirmed reservation for a Service, made via the website, telephone, or email, and acknowledged by the Company.

2. Bookings

All services provided by the Company are pre-booked. We do not operate as an on-demand or walk-in service. Bookings can be made via:

• Our online contact and booking form
• Telephone: 0161 706 2055
• Email: info@chauffeurservicesgroup.co.uk

When making a booking, the Client must provide accurate and complete journey details, including pickup location, drop-off destination, date, time, and the number of passengers. The Company cannot be held responsible for any issues arising from inaccurate information provided by the Client.

A booking is only confirmed once the Company has acknowledged it in writing (by email or SMS). Verbal acknowledgements do not constitute a confirmed booking.

3. Pricing & Payments

All prices quoted are in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Prices are provided in advance wherever possible based on the journey details supplied.

• Pricing may vary depending on journey distance, duration, vehicle type, time of day, and any additional requirements
• Additional charges may apply for waiting time beyond the standard allowance, additional stops, or changes to the agreed itinerary
• Payment may be made by cash, card, bank transfer, or any other agreed method confirmed at the time of booking
• Payment terms will be agreed at the time of booking and may be required in advance, on the day of service, or by invoice for corporate accounts

The Company reserves the right to adjust pricing where journey details provided by the Client are materially different from those originally agreed.

4. Cancellations & Changes

We understand that plans can change. Where possible, please provide as much notice as you can if you need to cancel or amend your booking.

• Cancellations made with reasonable notice (typically 24 hours or more) will not incur a charge
• Late cancellations — those made within 24 hours of the scheduled pickup time — may be subject to a cancellation fee at the Company's discretion
• No-shows (where the Client fails to appear without notice) may be charged in full
• Changes to booking details (date, time, pickup or drop-off location) should be communicated as early as possible via phone or email
• Changes made at short notice cannot always be accommodated and may affect the agreed price

The Company reserves the right to cancel a booking in exceptional circumstances. In such cases, the Client will be notified promptly and any advance payment refunded in full.

5. Waiting Time

The Company operates a fair waiting time policy designed to accommodate reasonable delays while protecting the chauffeur's time.

• Airport pickups: a standard complimentary waiting period is included following the confirmed landing time. This allows time for baggage collection and customs. Waiting time beyond this allowance may be chargeable.
• Non-airport pickups: a short waiting period is included from the agreed pickup time. If the Client is not ready within this window, additional waiting time charges may apply.
• Extended waiting: where a Client anticipates a significant delay, please contact the Company as early as possible so we can accommodate where practicable.

Specific waiting time allowances will be confirmed at the time of booking.

6. Flight Tracking & Airport Transfers

Where flight details are provided by the Client at the time of booking, the Company will monitor the flight and adjust the pickup time accordingly in the event of a delay or early arrival.

• Flight tracking is provided as a courtesy and is subject to the accuracy of publicly available flight data
• Clients must provide the correct flight number and scheduled arrival time to enable flight monitoring
• For arrivals at Manchester Airport, our chauffeurs will proceed to the designated meeting point in the arrivals hall
• Meet and greet service may be included depending on the package booked — please confirm at the time of booking
• The Company is not responsible for delays caused by airlines, airports, or air traffic control

7. Client Responsibilities

To ensure a smooth and professional service, Clients are expected to:

• Provide accurate and complete journey information at the time of booking
• Be ready and available at the agreed pickup location and time
• Treat the chauffeur and vehicle with courtesy and respect
• Ensure that all passengers — including children — are suitably prepared and behave appropriately throughout the journey
• Not engage in or permit any illegal activity during the journey
• Not consume alcohol, smoke, or use any substance that could cause discomfort or damage inside the vehicle without prior agreement
• Report any damage caused to the vehicle promptly

Any damage caused to the vehicle by the Client or their party will be the financial responsibility of the Client.

8. Vehicles & Service Standards

The Company operates a fleet of executive Mercedes-Benz vehicles maintained to a high standard of presentation and mechanical condition. All vehicles are fully valeted before each journey.

• The vehicle type confirmed at booking will be provided wherever possible
• In exceptional circumstances, the Company reserves the right to substitute an alternative vehicle of equivalent or superior specification
• All chauffeurs are professionally trained, fully licensed, and hold all required private hire licences to operate in Greater Manchester
• Chauffeurs are DBS-checked and committed to the highest standards of punctuality, presentation, and discretion

For details of our fleet, please visit our chauffeur cars page.

9. Liability

The Company carries appropriate insurance for passenger transportation. However, the following limitations apply:

• The Company is not liable for delays caused by traffic conditions, road closures, severe weather, accidents, or any circumstances beyond our reasonable control
• The Company is not responsible for missed flights, trains, or events where the Client has not allowed sufficient time for the journey, or where delays have been caused by factors outside the Company's control
• Personal belongings, luggage, and valuables remain the sole responsibility of the Client at all times. The Company accepts no liability for loss, theft, or damage to personal property.
• The Company's total liability to any Client shall not exceed the value of the booking in question

Nothing in these terms limits the Company's liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

10. Refusal of Service

The Company reserves the right to refuse or terminate service in any situation where, in the reasonable judgement of the chauffeur or the Company:

• The safety of the chauffeur, passenger, or vehicle is at risk
• A Client or passenger is behaving in an abusive, threatening, or antisocial manner
• A Client or passenger is under the influence of alcohol or substances to an extent that presents a risk or nuisance
• The terms of this agreement are being materially breached
• The journey would involve illegal activity

In the event of refusal of service under these circumstances, no refund will be due and the Company may pursue recovery of any costs incurred.

11. Data & Privacy

The Company collects and processes personal data in accordance with UK data protection law and our Privacy Policy. By making a booking or submitting an enquiry, you acknowledge that your personal data may be used to provide and manage the service requested.

We will not share your personal data with third parties except as necessary to deliver the service or as required by law. Full details of how we handle your data are available in our Privacy Policy.

12. Website Use

The content on our website at chauffeurservicesgroup.co.uk is provided for general information purposes only. By using this website, you agree to the following:

• You will not use the website for any unlawful or fraudulent purpose
• You will not attempt to damage, disrupt, or gain unauthorised access to the website or its systems
• You will not reproduce, redistribute, or republish any content from the website without prior written permission from the Company
• All intellectual property rights on the website, including content and design, remain the property of Chauffeur Services Group

The Company reserves the right to update or withdraw content from the website at any time without notice.

13. Governing Law

These Terms of Service and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Changes to These Terms

The Company reserves the right to update or amend these terms at any time. Any changes will be posted on this page with a revised date. Continued use of our services or website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.